Support
Help, feedback, and reporting a wrong read
SnapBill has no account, so we cannot look anything up for you. What we can do is fix the app. Here is how to reach us and what to include.
From inside the app
- Settings → Feedback & supportWrite what happened. The app composes an email on your phone, with the app version and your device model filled in, and opens it in your own mail app. Nothing is sent until you press send.
- A bill read wrong?Open the bill, long-press the photo, and read What SnapBill read. That is the exact text the phone recognised. Tap Report a wrong read. The report can include that text, the values you saved, and the photo, each behind a switch you control, with the exact contents shown before you send. Bill reports are the single most useful thing you can send us.
- Something failed?The app keeps a short, local list of caught failures (no bill content). The feedback screen can attach it if you switch that on.
By email
info@blssoft.in, subject starting with “SnapBill”.
Helpful to include:
- App version (Settings → About) and phone model
- What you did, what you expected, what happened
- For a wrong read: the text from What SnapBill read, and the photo if you are comfortable sharing it
We reply from the same inbox and keep the thread only to answer you and fix the problem.
Common fixes
- A bill reads garbageMove closer. Thermal receipts with faint print lose their decimal points at arm’s length. Fill the guide frame with the bill.
- The date is emptyThe app could not read a date it trusts. Tap the field to set it. It will not guess today.
- “Bill looks cut off.”Only left and right edges matter for that warning; a receipt longer than the frame is fine and will be read in sections. Use anyway if the sides are intact.
- Export failed on a phone with little free spaceThe package is built in app storage before sharing. Free some space or delete old batches from the export history.
- I forgot my app-lock PINThere is no recovery. The only way back in is reinstalling, which deletes all bills. The app warned about this when the lock was turned on. Exports you shared earlier are unaffected.
- I photographed the same bill twice and want to keep bothChoose Keep anyway on the duplicate prompt. It is stored as a separate bill.
Getting the app
SnapBill is on its way to Google Play and the App Store. Once it is listed, updates arrive the way any app update does. Want it before then, or want to know the day it lands? Email info@blssoft.in with the subject “SnapBill”.